ICTFax Freeswitch disabled after reboot

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ICTFax Freeswitch disabled after reboot

Postby Erwindae » Tue Oct 17, 2017 11:40 am

Hello everyone,

I'm a fresh new user of ICTFax and encountered some troubles.
First of all I've made a cpomplet install that worked just fine to send Fax via the webClient. Since I've tried to use email2fax, after few research and config I've made my ICTFax server able to receive memails but never to send the fax.
I've made modifications, and this installation was not enough clean to continue, so I restarted another installation, and after configuration if I reboot my ICTFax server, I was unable to start freeswitch (Fs-cli answer that there's no daemon listenning)
I've made another installation from scratch (debian, ICTCore and so .) but same result. It Works fine until the reboot of my server.

Does anyone has ideas ?
Appreciate your help.
Erwindae
 
Posts: 8
Joined: Sat Oct 14, 2017 7:11 am

Re: ICTFax Freeswitch disabled after reboot

Postby kashif » Thu Oct 19, 2017 7:49 am

Please follow the installation guide from this link "http://ictfax.org/content/ictfax-installation-guide-centos-fedora"

ICTFax tested with Centos 6.x and 7.x, Please use one of them and for freeswitch

1. restart freeswitch services
2. to enter freeswitch cli, use this command fs_cli
kashif
 
Posts: 22
Joined: Tue Mar 24, 2015 5:17 am

Re: ICTFax Freeswitch disabled after reboot

Postby Erwindae » Thu Oct 19, 2017 2:40 pm

Thanks for your answer.

This trouble appears after installation, by now if I do not restart my server just after installation I can connect to fs_cli.
After reboot when I verify the fs_cli it answers me that freeswitch cannot start and I 'm not able to find anywa to restart it.
Erwindae
 
Posts: 8
Joined: Sat Oct 14, 2017 7:11 am

Re: ICTFax Freeswitch disabled after reboot

Postby kashif » Fri Oct 20, 2017 6:27 am

run following commands and share your result here

1. yum reinstall ictcore ictcore-voice ictcore-fax ictcore-email ictcore-freeswitch freeswitch
2. service freeswitch restart
3. fs_cli
kashif
 
Posts: 22
Joined: Tue Mar 24, 2015 5:17 am

Re: ICTFax Freeswitch disabled after reboot

Postby Erwindae » Fri Oct 20, 2017 7:25 am

Thanks for your support.
By now I'll have to test ICTFax for a client so I prefer not to restart this working installation to test freeswitch after reboot.

I've opened a ticket on support line, I'm able to send faxes from webclient but not from mail2fax, my emails are received but nothing seems to go. I've got a message 'Unable to locate appropriate dialplan'.
Erwindae
 
Posts: 8
Joined: Sat Oct 14, 2017 7:11 am

Re: ICTFax Freeswitch disabled after reboot

Postby kashif » Fri Oct 20, 2017 8:59 am

Please share your dialplan table
kashif
 
Posts: 22
Joined: Tue Mar 24, 2015 5:17 am

Re: ICTFax Freeswitch disabled after reboot

Postby Erwindae » Fri Oct 20, 2017 9:22 am

Sorry but my dialplan table is empty on database ictfax.
Erwindae
 
Posts: 8
Joined: Sat Oct 14, 2017 7:11 am

Re: ICTFax Freeswitch disabled after reboot

Postby kashif » Fri Oct 20, 2017 9:56 am

Please run following command in MySQL CLI and re-install ICTFax Modules then test it again.

Code: Select all
#> delete from web_system where name like 'ict%';

Code: Select all
Login as admin in ICTFax, goto to module menu, check "[b]ictcontact, ictpbx_did, ictcore, ictpbx_trunk and ictfax[/b]" modules and  save it
Edit your DID number from DID menu and re-assign to user / admin


Thanks
kashif
 
Posts: 22
Joined: Tue Mar 24, 2015 5:17 am

Re: ICTFax Freeswitch disabled after reboot

Postby Erwindae » Fri Oct 20, 2017 11:58 am

Many thanks !! It Works !! But.. Sorry, I did not received any email info that my fax has been sent or neither received. Is there anything to modify ?
Erwindae
 
Posts: 8
Joined: Sat Oct 14, 2017 7:11 am

Re: ICTFax Freeswitch disabled after reboot

Postby Erwindae » Tue Oct 24, 2017 6:53 am

I've made some other tests and was able to send à test mail directly from the CLI with the sendmail option. But that's impossible to receive anything after sending a fax.
Where can I lookup for logs ?

Thanks
Erwindae
 
Posts: 8
Joined: Sat Oct 14, 2017 7:11 am

Re: ICTFax Freeswitch disabled after reboot

Postby kashif » Wed Oct 25, 2017 8:19 am

Please make sure your sendmail service is running.

Code: Select all
service sendmail status
service postfix status

Please check these file for logs

Code: Select all
/usr/ictcore/log/ictcore.log
/var/log/maillog
kashif
 
Posts: 22
Joined: Tue Mar 24, 2015 5:17 am


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