Inbound call not being answered ICTFAX 3.2

Post your configuration issues while installing ictfax

Re: Inbound call not being answered ICTFAX 3.2

Postby nasir » Wed May 27, 2015 9:46 am

Sometime ictfax module installation goes wrong, you can reinstall it by following

1. from database delete ictfax module record from table "dbprefix_system" i.e DELETE FROM web_system WHERE name='ictfax';
2. visit module administration page and select ictfax module to install it again.
nasir
 
Posts: 55
Joined: Mon Sep 09, 2013 12:11 pm

Re: Inbound call not being answered ICTFAX 3.2

Postby CP » Tue Jun 16, 2015 6:44 am

Hi Col,
I'd like to know if
you solved this issue because i have too.
I've rised the debug level in usr/ictcore/etc/ictcore.conf (under website you put log = 99).
In this log I seen that the incoming fax-call is interpreted as a email-call.
in usr/ictcore/log I seen:

[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT c.type, c.name, cd.data FROM configuration c LEFT JOIN configuration_data cd
ON c.configuration_id = cd.configuration_id
WHERE (c.permission_flag & 2)=2 AND cd.class=1 AND (cd.node_id=1 OR cd.node_id=0)
ORDER BY cd.class ASC, cd.node_id ASC, cd.created_by ASC
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/lib/conf.php
[line] => 145
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/lib/conf.php
[line] => 123
[function] => _conf_get
)
Array
(
[file] => /usr/ictcore/core/lib/conf.php
[line] => 103
[function] => _conf_load
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:update -> INSERT INTO spool SET time_spool=1434384933, status='queued', node_id=1
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 209
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 157
[function] => update
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 70
[function] => save
[class] => Spool
[type] => ->
)
Array
(
[file] => /usr/ictcore/wwwroot/gateway.php
[line] => 14
[function] => __construct
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT service_flag, application_id, account_id, auth_method
FROM service_application WHERE (source = '299' OR source = '*') AND (destination = '3216' OR destination = '*') AND (context = 'external' OR context = '*')
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Service.php
[line] => 74
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 185
[function] => search
[class] => Service
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 304
[function] => service_load
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT account_id, username, passwd, passwd_pin FROM account WHERE email = '299'
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Account.php
[line] => 93
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Service/Email.php
[line] => 50
[function] => search
[class] => Account
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 201
[function] => authenticate
[class] => Email
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT name FROM application WHERE application_id='1'
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Application.php
[line] => 89
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 208
[function] => load
[class] => Application
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 304
[function] => service_load
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT * FROM application WHERE application_id='1'
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Application.php
[line] => 107
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Application.php
[line] => 49
[function] => _load
[class] => Application
[type] => ->
)
Array
(
[file] => /usr/ictcore/core/Application.php
[line] => 99
[function] => __construct
[class] => Application
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT action_id FROM action WHERE application_id='1'
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Action.php
[line] => 46
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Application.php
[line] => 117
[function] => search
[class] => Action
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Application.php
[line] => 49
[function] => _load
[class] => Application
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT name FROM program WHERE program_id='1'
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Program.php
[line] => 145
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Transmission.php
[line] => 148
[function] => load
[class] => Program
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 211
[function] => set
[class] => Transmission
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT * FROM program WHERE program_id='1'
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Program.php
[line] => 163
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Program.php
[line] => 59
[function] => _load
[class] => Program
[type] => ->
)
Array
(
[file] => /usr/ictcore/core/Program.php
[line] => 155
[function] => __construct
[class] => Program
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:update -> INSERT INTO contact SET email='3216', date_created=1434384933, created_by=-2
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 209
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Contact.php
[line] => 127
[function] => update
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 226
[function] => save
[class] => Contact
[type] => ->
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 304
[function] => service_load
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:query -> SELECT * FROM contact WHERE contact_id='57'
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Contact.php
[line] => 69
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Contact.php
[line] => 46
[function] => load
[class] => Contact
[type] => ->
)
Array
(
[file] => /usr/ictcore/core/Transmission.php
[line] => 144
[function] => __construct
[class] => Contact
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:update -> INSERT INTO spool_result SET application_id=1, type='contact', name='email_receive', data='57', date_created=1434384933, spool_id=114
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 209
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Result.php
[line] => 114
[function] => update
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 239
[function] => save
[class] => Result
[type] => ->
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 304
[function] => service_load
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [ERROR] Invalid account or no account found, abandoning request
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 310
[function] => core_log
)
Array
(
[file] => /usr/ictcore/wwwroot/gateway.php
[line] => 21
[function] => process
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13596] [BACKTRACE] DB:update -> UPDATE spool SET time_spool=1434384933, status='failed', response='invalid account', service_flag=8, provider_id=0, node_id=1 WHERE spool_id=114
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 209
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 154
[function] => update
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 313
[function] => save
[class] => Spool
[type] => ->
)
Array
(
[file] => /usr/ictcore/wwwroot/gateway.php
[line] => 21
[function] => process
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13593] [BACKTRACE] DB:query -> SELECT c.type, c.name, cd.data FROM configuration c LEFT JOIN configuration_data cd
ON c.configuration_id = cd.configuration_id
WHERE (c.permission_flag & 2)=2 AND cd.class=1 AND (cd.node_id=1 OR cd.node_id=0)
ORDER BY cd.class ASC, cd.node_id ASC, cd.created_by ASC
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/lib/conf.php
[line] => 145
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/lib/conf.php
[line] => 123
[function] => _conf_get
)
Array
(
[file] => /usr/ictcore/core/lib/conf.php
[line] => 103
[function] => _conf_load
)

=== backtrace end ===
[2015-06-15 16:15:33] [13593] [BACKTRACE] DB:update -> INSERT INTO spool SET time_spool=1434384933, status='queued', node_id=1
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 209
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 157
[function] => update
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 70
[function] => save
[class] => Spool
[type] => ->
)
Array
(
[file] => /usr/ictcore/wwwroot/gateway.php
[line] => 14
[function] => __construct
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13593] [BACKTRACE] DB:query -> SELECT service_flag, application_id, account_id, auth_method
FROM service_application WHERE
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 241
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Service.php
[line] => 74
[function] => query
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 185
[function] => search
[class] => Service
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 304
[function] => service_load
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13593] [ERROR] Invalid account or no account found, abandoning request
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 310
[function] => core_log
)
Array
(
[file] => /usr/ictcore/wwwroot/gateway.php
[line] => 21
[function] => process
[class] => Spool
[type] => ->
)

=== backtrace end ===
[2015-06-15 16:15:33] [13593] [BACKTRACE] DB:update -> UPDATE spool SET time_spool=1434384933, status='failed', response='invalid account', service_flag=1, provider_id=0, node_id=1 WHERE spool_id=115
=== backtrace start ===
Array
(
[file] => /usr/ictcore/core/lib/db.php
[line] => 209
[function] => core_log
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 154
[function] => update
[class] => DB
[type] => ::
)
Array
(
[file] => /usr/ictcore/core/Spool.php
[line] => 313
[function] => save
[class] => Spool
[type] => ->
)
Array
(
[file] => /usr/ictcore/wwwroot/gateway.php
[line] => 21
[function] => process
[class] => Spool
[type] => ->
)

=== backtrace end ===


In log , you can see that the calling number and called number are treated as e.mail.
I've investigated of it , but without results.
If you have a news?
Thankyou
CP
 
Posts: 4
Joined: Fri Jun 12, 2015 6:33 pm


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